Contact Us

Let's Connect

We're here to answer your questions and help you discover the natural way

Only One Way. Nature's Way. OOWN.

Email Us

care@oown.in

Response in 24-48 hours

Call or WhatsApp

+91 9777918923

Mon-Sat: 10AM-6PM

Business Hours

Monday - Saturday

10:00 AM - 6:00 PM IST

Closed on Sundays

Location

Bhubaneswar

Odisha, India

Serving naturally

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible

Your Name *

Email Address *

Phone Number

How Can We Help? *

Order Number (if applicable)

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Quick Support

Order Issues

For damaged, missing, or spoiled products, contact us within 2 days of delivery with photos and order details.

Track Your Order

Check your email for tracking details sent after dispatch.

Resources

Refund Policy

Learn about our replacement policy and guidelines.

Shipping Info

Delivery times, coverage areas, and shipping details.

Product Care

Tips for storing and using your natural OOWN products.

Frequently Asked Questions

How quickly will I get a response?

We typically respond to all inquiries within 24-48 hours during business days. For urgent matters, we recommend calling or WhatsApping us directly.

What do I need for a replacement request?

Please provide your order number, invoice image, photos of the product and packaging, and an unboxing video if available. This helps us process your request quickly.

Can I cancel or modify my order?

Once an order is confirmed and dispatched, we cannot accept cancellations or modifications. Please review your order carefully before placing it.

Do you offer refunds?

We offer replacements instead of refunds for damaged, missing, or spoiled products. Please see our Refund & Cancellation Policy for complete details.

Why do natural products vary?

Our products are 100% natural and handmade without chemicals. Small variations in taste, texture, color, or aroma are normal and reflect the authentic, nature-first approach we follow.

How can I track my order?

Once your package is dispatched, we'll email you tracking details. Please allow 3-10 working days for processing before tracking becomes active.

Visit Our Roots

Proudly serving nature's goodness from the heart of India

Bhubaneswar, Odisha, India